Current Vacancies

Travel Sales Executive

Full-Time (Hybrid working, 3 days in London (Richmond office), 2 days from home)

Reports To: Head of Sales

The Role:

To respond to holiday enquiries within pre-determined timeframes, focusing on the highest levels of customer service.  To follow company processes and procedures in order to maximise the sales opportunity and ensure that all booking administration has been fulfilled accurately.

Essential Requirements:

• A minimum of two years luxury travel sales experience in a similar fast paced environment ie Travel Agent or Tour Operator 
• A proven results orientated sales background with a strong emphasis on outstanding customer service
• Exceptional organisational skills with outstanding attention to detail
• Flexibility
• Ability to travel overseas. A number of educational visits take place each year to ensure that our staff have a first-hand knowledge of our destinations.
• Proven commitment and long service in previous employment

Desirable:

• Driving licence 
• Calm, confident and caring nature
• Broad perspective on life

Hours are Monday to Friday 9am – 6pm, and Saturdays 10am – 5pm on a rotational basis. We are open on Sundays 10am – 5pm for part of the year. Time off in lieu is given for weekend working.

If you know how to sell, are passionate about giving the customer exceptional service and simply love holidays then we would like to hear from you ASAP.  Please send an email with CV and Covering Letter to: suzanne.west@simpsontravel.com

Applicants will be required to start from mid September.

IT Business Analyst

Full-Time (Hybrid working, 2 days in Richmond office, 3 days from home)

Reports To: Head of Digital

The Role:

CRM Implementation and Support:

• Ensure CRM solutions align with business strategies and enhance customer experiences.
• Customize CRM workflows, dashboards, and reports to meet user requirements.
• Provide ongoing support and troubleshooting for CRM-related issues.
• Serve as the primary point of contact between IT and business units for CRM-related initiatives.

Other Duties:

• Collaboration with internal and external stakeholders to elicit business requirements and understand their needs.
• Develop detailed documentation including business requirements, functional specifications and process maps.
• Working closely with the QA function ensuring traceability

Essential Qualifications and Experience:

• Bachelor’s degree in Information Technology or a related field
• Minimum of 3 years of experience as a Business Analyst

• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Proficient and proven experience of working with CRM platforms such as Hubspot, Salesforce, Microsoft Dynamics
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Detail-oriented with a commitment to delivering high-quality work.

Desirable:

• Experience of working in the Luxury Travel Industry or a Luxury Brand Company
• Familiarity with database management, SQL, and data analysis tools

If you wish to apply please send an email with CV and Covering Letter to: vishal.sudra@simpsontravel.com

Please don't hesitate to contact Vishal if you would like any further information or have any queries about the role.  We look forward to hearing from you.